Please Note: If you are having trouble logging on please see the Website section below.
Answers provided below - please click on the section heading you require:
Customer Service
Q: Who do I contact if I have a question about my subscription?
Q: Where can I find my Subscription number?
Q: How can I change the contact details for my subscription?
Q: I am missing a copy of the magazine, how do I claim this?
Q: How can I order a Back Issue?
Q: Can I access my online subscription from more than one computer?
Subscription
Q: What is included in my subscription?
Q: What are the current subscription rates?
Q: How can I pay for my subscription?
Q: What shall appear on my credit card statement for my subscription?
Q: When will my subscription start and finish?
Q: What is the difference between a “free trial” and a “subscriber”?
Q: How do I confirm my expiry date?
Q: Will I be reminded before my subscription expires?
Website
Q: What do I do if I’ve forgotten my password or username?
Q: Can I change my password?
Q: If I am a subscriber but the system does not recognise my email address what should I do?
Q - If I still cannot access the site or I am receiving an error message what should I do?
Security
Q: Is your online payment facility secure?
Q: Will my credit card information be stored by you?
Free Trials
Q: Can I sign up for a free trial?
Cancellations and Refunds
Q: How do I cancel my subscription?
Privacy
Q: What precautions are taken to secure my privacy?
Editorial
Q: Who should I contact if I have a question about the editorial content of Industrial Minerals?
Q: Where may I send press releases?
Q: How can I make indmin.com my homepage?
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Customer Service
1. Who do I contact if I have a question about my subscription?
If you have any questions regarding your subscription please contact us using the details below:
Customer Services
Industrial Minerals
PO Box 18083
London
EC4V 5JS
United Kingdom
help@indmin.com
Telephone: +44 (0) 20 7779 7390
Fax +44( 0) 20 7779 7389
Please be sure to include your name and subscription number to allow us to quickly retrieve your subscription details.
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2. Where can I find my Subscription number?
Your subscription number appears on the address label of your print copy. It can also be found on your invoice and receipt, it will start with either MIN 00.
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3. How can I change the contact details for my subscription?
We require all contact detail changes, including individual names and email address changes, to be submitted in writing. You can do this via email, fax or by post. Our contact details are as follows:
Customer Services
Industrial Minerals
PO Box 18083
London
EC4V 5JS
United Kingdom
help@indmin.com
Fax: +44(0)20 7779 7389
Please state the old address and the new address and most importantly the subscription number to allow us to retrieve and change your details.
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4. I am missing a copy of the magazine, how do I claim this?
Please note, our period to claim a missing issue is within the last 3 cover dates, this is to ensure we have the issues in stock and also so we can look into the distribution. Please contact Customer Services, stating the subscription number, magazine and the cover date of the issue you are missing and we will investigate.
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5. How can I order a Back Issue?
All articles are available on the archive section online, if you wish to purchase a past issue of the magazine, please contact us via email or phone +44 (0) 20 7779 8400.
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6. Can I access my online subscription from more than one computer?
Your username and password allows access to the site from a single computer. If you would like to have further access please contact us via email or phone +44 (0) 20 7779 8400.
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7. What is included in my subscription?
- 24/7 online access to all the latest news, prices and industry intelligence;
Customised breaking news email alerts for your chosen end-user sectors;
The weekly email round-up covering news, prices, freight rates and logistics;
The searchable online archive going back 10 years.
The magazine packed with in-depth features, analysis and expert comment;
Please email us or call +44 (0) 20 7779 8400 if you are interested in purchasing group multiple logins.
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8. What are the current subscription rates?
For full pricing information please contact us via email or phone +44 (0) 20 7779 8400.
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9. How can I pay for my subscription?
You may pay for your subscription online at www.mbstore.com by credit card (Visa, Mastercard, American Express) or by requesting an invoice be sent to your company. The invoice will state payment options, including details of cheque and bank transfers. Online access will be granted upon receipt of payment, so for immediate access, pay by credit card.
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10. What shall appear on my credit card statement for my subscription?
If payment is taken online your statement will have the reference – "EUROMONEY ONLINE TRAN LONDON"
Otherwise it will show - “Euromoney / Metal Bulletin PLC London UK”
For payments made to an Agency please contact the Agency directly.
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11. When will my subscription start and finish?
This information can be found on your receipt. Alternatively please contact Customer Services.
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12. What is the difference between a “free trial” and a “subscriber”?
Subscribers to Industrial Minerals have exclusive and unlimited access to indmin.com, inlcuding the 10-year online archive and downloadable pricing data. By taking a free trial you will be able to view indmin.com for seven days and have access to the last three months of archived content, but you cannot download any pricing data.
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13. How do I confirm my expiry date?
This can be found on your receipt, which will state the period of your subscription. You will have received a written receipt by post after your payment has been processed. Alternatively, please contact Customer Services quoting your subscription number and the full name of the subscriber and we will be able to confirm this.
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14. Will I be reminded before my subscription expires?
You will be reminded with emails and by post when your account is due for renewal to ensure there is no lapse in service.
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Website
15. What do I do if I’ve forgotten my password or username?
Your username will be the email address you signed up with. If you have forgotten your password, use the Forgot Password? link underneath the login boxes and your password will be sent to your registered email account.
If you have forgotten the email address you registered with, please contact Customer Services, quoting your subscription number and the full name of the subscriber. For your security the login detail details can only be sent to the registered email address.
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16. Can I change my password?
Yes, once you have logged on you can change your password to something more memorable.
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17. If I am a subscriber but the system does not recognise my email address what should I do?
If you are a subscriber but we do not recognise your email address, it is because we do not have a record of this email address on your subscriber account. You must register your email address to receive new login codes - Register now and we will send you your new codes for online access.
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18. If I still cannot access the site or I am receiving an error message what should I do?
Please email help@indmin.com with details of the exact error message you are receiving and at what stage you are experiencing these difficulties and we will look into this for you and contact you as soon as possible. Alternatively you can call our Customer Services department on +44 (0)20 7779 7390.
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Security
19. Is your online payment facility secure?
Our credit card payments are handled by our payment department. Datacash, who use state-of-the-art security tools and techniques to ensure that your online payment is completely secure. When you enter your credit or debit card details, a secure link is set up between your browser and Datacash. If you would like more information, please visit www.datacash.com.
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20. Will my credit card information be stored by Euromoney Institutional Investor PLC?
We do not store your full credit card information, the last 4 digits are retained temporarily as a reference only.
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Free Trials
21. How do I apply for a free trial?
Please click here and follow the instructions. You are entitled to one free trial per publication.
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Cancellations and Refunds
22. How do I cancel my subscription?
We require all cancellations to be submitted in writing. This can be via email, fax or by post. Please contact Customer Services. Please state the subscription number and name and address of subscriber. It would help us improve the quality of the product if you could tell us why you are cancelling – please feel free to share. Any remaining monies on the subscription will be refunded back to the payee.
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23. What terms and conditions apply to my use of the service?
Please click here view our terms and conditions.
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Privacy
24. What precautions are taken to secure my privacy?Euromoney Institutional Investor plc is committed to your privacy. Please click here to read our privacy policy.
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25. Who should I contact if I have a question about the editorial content of Industrial Minerals?
We welcome comments from our users/readers - please contact us at edit@indmin.com
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26. Where may I send press releases?
Please send press releases to edit@indmin.com
They will then be forwarded to the relevant journalist.
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27. How can I make indmin.com my homepage?
Here's what to do:
Microsoft Internet Explorer 5 +
Go to our URL www.indmin.com
Click on "Tools" (Internet Explorer 5.x) on the menu bar.
Click on "Internet Options".
Select the "General" tab.
Click the "Use Current" button under "Home Page" and then click "Apply".
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Netscape Communicator 4.x
Click "Edit" on the menu bar at the top of the window.
Select "Preferences..." from the bottom of the pull-down menu.
Select "Navigator" from the left hand panel.
Click on the circle next to "Home Page" in the top right box.
In the "Home Page" box, type our URL www.indmin.com in the text entry box.
Click OK.
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AOL Web Browser
Add Starting Page as your start page by clicking "Preferences"
Change the Home Page location to our URL www.indmin.com
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Internet Explorer 4+
On the main menu click on View then select Internet Options
Select Homepage from the category list
Type our URL -www.indmin.com in the text entry box
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Opera 3+
On the main menu bar click on Navigation and select Set Home.
In the Global Home Page field, type our URL - www.indmin.com
Click OK
On exiting Opera, select the Save Windows checkbox.
On launching Opera, you will need to click on Home in the toolbar.
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Internet Explorer 3+
On the main menu click on View then select Internet Options
Select Navigation from the category list
Type our URL - www.indmin.com - as your homepage
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Netscape Navigator 2+
On the main menu click on Options then select General Preferences
Select Navigator from the category list
Type our URL - www.indmin.com - as your homepage
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Internet Explorer for Windows 3.1
On the main menu click on View then select Options
Select Navigation from the category list
Type our URL - www.indmin.com - as your homepage Netscape Navigator for Mac
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Netscape Navigator for Mac
On the main menu click on Edit then select Preferences
Select Navigator from the category list
Type our URL - www.indmin.com - as your homepage Internet Explorer for Mac
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Internet Explorer for Mac
On the main menu click on Edit then select Preferences
Select Web browser from the category list followed by home/search
Type our URL - www.indmin.com - as your homepage